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post Aug 18 2010, 02:36 AM
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It's been true since the dawn of the PC's creation: if you know anything about technology, you end up helping out everyone else. The IT pros at your office have their specialized tools to assist them. Here's a collection you can take with you, the home-based IT person handling tech support for family, friends, and friends of friends.

Source: http://www.pcmag.com/article2/0,2817,2367742,00.asp
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